Privacy Policy
Last Updated: 24 May 2018
About Us
Wowland is a children’s play centre offering party and reservation services. This privacy policy explains how we collect, store, and process your data.
Information We Collect and How We Use It
Reservations and Party Bookings
We may collect personal information when you book a party or visit Wowland. This includes:
- Parent/Guardian’s name, email address, and phone number.
- Children’s names and ages for booking purposes.
Health and Safety Records
We keep records of any accidents or incidents occurring at Wowland as required by law. These records are kept separately from our marketing database.
Payment Information
Payments are processed securely via Stripe and cash. Full card details are not stored, and all transactions are encrypted using SSL technology.
CCTV Monitoring
For security and safety reasons, CCTV is in operation at Wowland. By entering the premises, you consent to video recording. These recordings are only shared with authorised bodies when legally required.
Photographs and Videos
We may take photos or videos for marketing purposes. If you do not wish to be included, please inform us. A wristband will be provided to indicate your preference.
IP Address and Website Usage
We collect IP addresses and website usage data to improve our services. This data is anonymous and does not personally identify users.
Cookies
Our website uses cookies to enhance your experience. No Google ads are used. You may disable cookies via your browser settings.
Data Storage and Security
Your data is securely stored on our servers and may be transferred outside the EEA with proper security measures in place.
How We Use Your Data
- To manage reservations and bookings.
- To comply with Test and Trace regulations.
- To review and improve the safety of our facilities.
Sharing Your Data
We do not share your personal data for marketing without your explicit consent. Data may be shared with authorities only when legally required.
Your Rights
You have the right to access, correct, or delete your data. Health and safety records must be kept for three years (adults) or until a child turns 21.
Changes to Our Policy
We may update this policy from time to time, with the latest version available on our website.
Contact Information
For inquiries, please contact us:
- Address: Unit 7B Water Gardens Shopping Center, Harlow, Essex CM20 1AB
- Email: support@wowland.co.uk
- Phone: +44 01223 485915
